An act of heroism
Medical Assistant Phat Nguyen was biking home from work one day when he was confronted with the unexpected; he witnessed a car accident happen right in front of him. While Phat is a medical assistant, his role does not typically involve being a first responder to an emergency scene. Without hesitation, Phat knew in that moment that he had to act. “I was there, and I knew I had to help,” he said. “I believe anyone would have done the same thing in my situation.”
Phat first assessed the scene to ensure it was safe before approaching the overturned vehicle. He noticed a woman was trapped inside, as she was frantically banging on the sunroof of the car. Phat carefully climbed on top of the vehicle and pulled her out. Not only did he rescue the woman from her vehicle, but stayed and provided her comfort until the paramedics arrived.
Recognizing bravery
The Disney Heroes Award recognizes cast members, crew, or employees working in a non-safety role who perform extraordinary, life-saving acts on or off the clock. Since this incident occurred off property, Phat was recognized for his heroic actions where he employed the skills he has learned at Disneyland Resort. “Disney provided me with all the training, courses, knowledge and reassurance needed to not only perform my daily duties in Health Services, but also to act in that moment,” he said.
An honorable recognition
Phat is one of only two cast members in Health Services to ever receive the Disney Heroes Award. Angela Gallegos-Macias, a Health Services nurse, was the first Health Services cast member to receive the Disney Heroes Award in 2013. When she learned of Phat receiving this award, she said, “I am extremely happy for him. Phat continuously goes above and beyond the call of duty in everything he does. We are lucky to have him on our team.”
Phat Nguyen stands alongside his Disney Heroes Award nominator, Occupational Nurse Manager Kate Young.
Phat was nominated for this award by Kate Young, an occupational nurse manager in Health Services. Kate shared, “Phat is deserving of recognition for his incredible bravery and determination to help someone in need. His actions that day showcased his incredible assessment skills, physical strength, agility and quick determination to act.”
The Health Services team surprised Phat at work, presenting him with the Disney Heroes Award in recognition of his bravery and quick action.
The Health Services team surprised Phat at work to present him with the Disney Heroes Award. When sharing what it means to be a part of the Health Services team, Phat said, “To be part of a team that truly values one another and delivers high-quality care for our fellow cast members is something that means a lot to me. It is truly a welcoming and safe place.”
Honoring Disney Heroes
Phat is one of only 191 cast members at Disneyland Resort to have received the Disney Heroes Award since this recognition program began in 2008. The recipients of this award embody the true spirit of cast members who go above and beyond their calling to prioritize safety at work and beyond.